1. How old do I need to be to order wine from Carter’s Winery?

You must be 21 years or older to purchase wine. A valid ID is required upon delivery.

2. Where do you ship your wine?

We currently ship to select U.S. states that allow direct-to-consumer wine sales. At checkout, you’ll be notified if we cannot ship to your state due to local restrictions.

3. Do you require a signature for delivery?

Yes. All wine shipments require an adult signature (21+) at the time of delivery. Couriers will not leave packages without one.

4. How long does it take to process and ship an order?

Orders are typically processed in 2–4 business days.
Pre-orders ship on or shortly after their official release date (e.g., June 30th for seasonal collections).

5. What are pre-orders, and when will I get them?

Pre-orders reserve your bottle before it’s officially released. You’ll be charged at checkout, and your wine will ship on or after the specified launch date.

6. What happens if my wine arrives damaged or incorrect?

We’re so sorry! Please email info@carterswinery.com within 7 days of delivery with your order number and a photo. We’ll quickly make it right.

7. Can I return or exchange wine?

Because wine is a perishable product, we do not accept returns. However, if there’s a problem with your order, contact us immediately so we can assist.

9. Do you offer gift packaging or personalized notes?

Yes! Select “Add a gift message” at checkout. You can also opt for specialty packaging during seasonal promotions.

10. Are your wines available in stores?

Right now, our wines are exclusively available online and at special events. Sign up for our newsletter to hear about pop-up tastings and retail announcements.

11. What makes your Zodiac Collection special?

Our Zodiac wines are crafted in small batches and released seasonally, aligning with each sign’s astrological period. Each bottle is infused with flavor and personality traits inspired by its sign.

Still have questions?

We’re here to help! Email us anytime at info@carterswinery.com or use the Contact Us form on our site.